social media

The Power of the Post: Social Media and Your Small Business part 2

by Stacy Herrick, Communications Specialist,

Once you have decided to give your small business a social media profile, it is important to determine what you want to do with it. Finding your voice is an integral step when starting out with social media. What is it that you hope to accomplish with your page? Some common objectives are promoting news in your industry, success stories/customer testimonials and promoting upcoming events.

Along with finding your voice, it is key to define your audience. Who is it that needs to hear the messages that you’re sending out? Your audience doesn’t have to be defined into an exact segment, but you should be able to categorize and prioritize them so it is possible to plan your posts appropriately. It is important to put yourself in their shoes and think about what information they would want to receive, not just what you think they want to know. When creating your content, ask yourself some of the following questions:

•  What do they want to know?
•  What information is most valuable to them?
•  What content should I share? (original content vs. outside sources)
•  Tone: Conversational and “fun” or all business?

As we all know, there are tons of social media platforms out there for people to use. Knowing your audience will help you determine which platform(s) to use. The most commonly used are Facebook, Twitter, YouTube and Pinterest. While these are the most common, you don’t have to stick with just one. In fact, it is good to have a mix, because each one has different purposes and affects its audiences differently.

Another question to ask yourself is, “When is my audience most apt to hear my message?” The shelf life on social media is about three hours, and most of your interaction will occur within the first 60 minutes of posting. Some people may check their Facebook newsfeed before work and not check it again until the evening. So, if you post at 10 a.m., they may not scroll all the way through their newsfeed to find your post, and you message will not been seen. Leo Widrich, a blogger for, wrote, “With some of the smartest minds in social media having taken on the science of timing, one thing seems clear: no one arrives at one optimal solution.” It is for this very reason that using scheduling tools such as HootSuite and TweetDeck are important to utilize. (Note: Facebook has a scheduling feature for their business pages. Look for the clock icon in the bottom left corner of the posting box.) The spur-of-the-moment post is great, but it’s possible to map out your content ahead of time. That way, instead of being glued to your computer or smart phone throughout the day, you can “set it and forget it.”

When scheduling posts ahead of time, you will want to set them to go live when your audience is most apt to see them. If you’re just starting out, this will involve a lot of guesswork. But, if your Facebook page is currently in existence, check out the analytical tools that come with it. It will tell you what time of day your posts are seeing the most action and can help determine your biggest bang for the buck. Currently, Twitter’s analytics do not give you feedback based on time of posts, but if you have a rough idea of when you posted, you can get a feel for how your Tweets are doing at different points of the day based on the other information provided.

These strategies will help jumpstart the social media presence of your small business. Although each business is unique, there is always going to be an audience for your industry online. The key is find who those people are, where they are and when they’re online.

The Power of the Post: Social Media and Your Small Business (1 of 2)

by Stacy Herrick, Communications Specialist,

As most people know by now, social media is not just a passing fad. It is becoming a way of life. And for small business owners, social media is beginning to play a larger role in their marketing and advertising tactics.

According to the National Small Business Association, 73 percent of small businesses were using social media in 2013. This number is a major increase from the 47 percent that were using it in 2010. The increase could be due to a variety of factors, such as wider availability, better understanding of how social media works or people realizing that it is not just a trend that is going to eventually go away. However, the real takeaway from these numbers is the reality that social media is playing a larger role for small businesses and how important it is to be involved.

A lot of us have our own personal Facebook pages or Twitter accounts, but what are the benefits of your small business using social media?

When marketing budgets are small, or non-existent, social media grants the user the opportunity to engage with audiences using social networks for free. All it takes to connect is the time to create a profile for your company on whatever site you want to use. From there, your business can begin connecting to other businesses and, more importantly, customers. For an added boost to your presence, ad space can be purchased through these networks; however, it is not always necessary.

Different companies approach social media in different ways. Some choose to keep everything straight-laced and strictly business, while others will interject their personality into their profile and posts, making light of situations and giving them a human quality. There is no right or wrong approach to this; it is all in how a business wants to be viewed. Taking your audience into consideration when planning your business’s online personality is key. Are they the type of people that want just the facts, or do they prefer engaging with your business like you’ve been long-time friends?

Customer Service
Social media is one of the easiest ways to handle customer service. Users feel more of a personal connection using networks such as Facebook and Twitter to talk about an interaction with a company. This allows a company to directly address a customer’s specific problem or request with a personalized, direct response.

On the other side of this, thanks to social media, people also expect a faster and more personalized experience compared to the past when all they could do was blindly send an email, write a letter or call a customer service line and receive a generic, scripted response.

According to a LinkedIn survey, learning plays a major role in why many small businesses are on social media. It gives them “access to a network of peers to ask questions or get recommendations,” letting them learn from the experts in their industry and obtain best practices. By seeing how other successful small businesses are managing their accounts, it may give them ideas in how they could be utilizing those platforms for themselves.

The point of all of this is to show that no matter what industry your small business is in or which customer segment you are trying to reach, there is likely going to be an audience for it on social media — it is effective, wide-reaching and free.

To read more about social media and small businesses, read the full article in the Fall/Winter issue of Extension Matters and check back next week for the second part of this article.